Privacy Policy

Last updated: September 11, 2025

SmartEdge Trading (“we”, “us”, “our”) provides the SmartEdge EA software and related materials. We respect your privacy and are committed to protecting personal data in connection with your use of our website, software, and services.

1. Data Controller

SmartEdge Trading acts as the data controller for information you provide directly to us (e.g., account and order details). Where third-party processors are used (e.g., payment providers), they may act as independent controllers for their processing.

2. Information We Collect

• Account & Order Data: name, email address, plan selection, and support communications.
• License & Usage Data: license keys, activation/validation timestamps, bound MT4 account number, and license status (active/expired/deactivated).
• Technical Data: IP address, device/browser info, pages viewed, and basic logs used for fraud prevention, abuse monitoring, and service security.
• Payment Data: handled by our payment processors (e.g., Stripe); we receive confirmation/metadata such as transaction IDs and status, but not full card numbers.
• Communications: your messages via email, forms, or support channels (e.g., Telegram) to resolve issues or respond to inquiries.

3. Legal Bases & Purposes

• Contract: provide access to SmartEdge EA, process orders, create/manage licenses, and deliver support.
• Legitimate Interests: service security, preventing abuse, improving features, and keeping appropriate records.
• Consent: optional marketing or communications where legally required—can be withdrawn at any time.
• Legal Obligations: comply with tax, accounting, and anti-fraud requirements.

4. Retention

We keep personal data only as long as necessary for the purposes outlined or as required by law. License and audit logs may be retained for security and compliance, typically not exceeding 24 months after account closure unless a longer period is required.

5. Sharing

• Processors: hosting providers, email services, and payment processors operating under agreements consistent with this Policy.
• Legal & Safety: disclosures to competent authorities when required by law or to protect rights and users.
• Affiliates/Partners: we may share non-sensitive operational statistics and referral information; we do not sell personal data.

6. International Transfers

Our infrastructure or processors may be located in other countries. Where applicable, we use appropriate safeguards (e.g., contractual clauses) to protect your data during transfer.

7. Security

We implement administrative, technical, and organizational measures to protect personal data (e.g., server hardening, restricted database access, encryption in transit). No system is fully secure; users should also protect their credentials and devices.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data and to object to certain processing. You can exercise these rights by contacting us at the address below. We may require verification of identity.

9. Children

Our services are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us to remove it.

10. Updates

We may update this Policy to reflect changes to our practices or legal requirements. Significant changes will be posted on this page with an updated date.

11. Contact

For questions or requests regarding this Policy, contact our support via the form on the website or the channels listed on the Contact page.